Frequently Asked Questions

Finding, hiring, and training a full time designer can be cumbersome and costly. It also may be difficult to find a designer that understands your brand's vision, works well with your team, and can handle a production level workload. VZN LAB offers a production level team and infrastructure at a fraction of the cost. Additionally, our flexible subscription plan allows you to pause and resume services based on your needs, ensuring you only pay for the time you need design support.

Yes, as a subscriber to the VZN LAB platform, you retain full rights and ownership of all design source files. Upon a ticket completion, we will promptly provide you with all relevant source files in industry standard formats. This ensures you have complete control and flexibility over your designs for future use or modifications.

There is no fixed limit on the number of design requests you can make. However, it's important to note that excessive or unreasonable requests may impact the service level and turnaround time. If you anticipate a high volume of requests or complex design needs, we encourage you to discuss your specific requirements with our team to ensure we can tailor a plan that meets your expectations.

For standard design requests, we aim to deliver the first draft within 24-48 hours. However, for more complex projects or during peak periods, the turnaround time may be slightly longer. Our team will provide you with an estimated delivery time when you submit your request and keep you updated throughout the design process. If you have an urgent request or a specific deadline, please let us know, and we will do our best to accommodate your needs.

For larger design requests, our support team and lead designer will break down the project into smaller tickets while following a structured process involving project planning, research, design development, revisions, and final delivery. We maintain open communication throughout the process to ensure your satisfaction and deliver high quality designs that meet your project goals.

If you're not completely satisfied with the initial design options we present, don't worry! We encourage your feedback and revisions to create a design that meets your expectations. Our revision process is collaborative, and we welcome your input to refine the concepts and make necessary changes. We're committed to working with you until you're thrilled with the final design.

With your monthly subscription plan, you'll have access to a comprehensive suite of services including a project management platform, dedicated design and support team, and reports. Additionally, you'll get exclusive access to our design library and stock image subscriptions.

Limitations may include file size restrictions, resolution limitations, color space limitations, font limitations, copyrighted materials, and plugin limitations. Please refer to VZN LAB's documentation or support resources for specific information on any limitations that may affect your work. 

To ensure an accurate design, include: * Project overview and target audience. * Design specifications (size, format, color scheme, fonts, images). * Content (text, images, placement instructions). * Technical requirements (file format, resolution, software). * Timeline. * Additional information (inspiration, references, examples).

Subscriptions may be paused or cancelled on a month to month basis. If you have any questions or concerns about pausing or canceling your subscription, please contact hello@vznlab.com for more information. 

No, there is no limit to the number of changes you can request on a project; all projects include unlimited revisions as long as you have an active subscription.